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Consulting Listings
Colorado Call Center Management Corporation
(US) - Focuses on performance scorecards, efficiency analyzing, process integration and setting up strategic frameworks.
Contact Center Compliance
(US) - Online DNC list cleansing. This website provides a free trial.
Contact Center Professionals, Inc.
(US) - Independent consultants specializing in call centers, contact centers and customer relationship management.
Contact Centre Action
(AU) - Provides consultancy in the people, process, workflow, efficiency aspects of call centres.
Contact Knowledge LLC
(US) - A consultancy that offers call center assessment services. This company is also a value added reseller.
Copper Sky Consulting, Inc.
(US) - Consultancy specializing in helping customers transition from legacy TDM to Internet Protocol Contact Centers.
Customer Relationship Metrics
(US) - Produces customer relationship management research.
Customer Solutions Group
(US) - Consulting firm specializing in inbound and outbound customer contact centers.
Darryl Beckford Limited
(UK) - An independent contact centre consultant. Services offered include design, planning, advice and project management.
Dial Interactive
(US) - Call centre technology consultants. Offers call center assessment, call flow/IVR re-engineering, technology RFP management and reporting assessment.
DJN Solutions
(UK) - Provide design and implementation services for call centre equipment.
DNC Solution Inc.
(US) - Call center compliance consulting for all federal, state and DMA do-not-call lists as well as in house lists.
Do Not Call Protection, Inc.
(US) - Automatic do not call list compliance for call centers. Do not call list protection advice provided.
e-talk Corporation
(US) - Provider of contact center management solutions including performance monitoring and measurement.
eForte Systems
(US) - provides onsite call center consulting and offshore advisory consulting services.
Eric Fraterman Consulting
(CA) - Customer service consultant specializing in client satisfaction, retention and loyalty.
eTeleSource
(US) - Call center consulting firm specializing in outsourcing.
EZ-Routing
(US) - Offering routing tools, statistical analysis and consulting services for toll free inbound calls.
Florida Corporate Training Center
(US) - Offers Call Center Training for Telemarketers, Customer Service Representatives, and Call Center Managers.
FurstPerson
(US) - Recruitment consulting firm specializing in helping call centers find, hire and keep top performers.
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