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Consulting Listings
GDS Communications, Inc.
(US) - Call center consultants offering training, scripting, programming and reporting services based around Nortel products.
Grubb Help Desk Consulting Group, Inc.
(US) - An independent consulting firm providing services for information technology and technical support help desks.
Harrington Consulting Group, Inc.
(US) - Operations consulting company specializing in customer contact management and call center engineering. Services include site selection analysis and resource management.
Hotlines Call Center Skills Training Ltd
(UK) - Tailor-made, in-company training solutions in telesales, customer service and help desk skills.
Inbound Call Center Services
(US) - Offers free consulting on locating the best service provider for your inbound call center needs.
Incoming Calls Management Institute
(US) - An international training and consulting firm, providing educational seminars and materials for managers of incoming call centers.
InRound Innovations Inc.
(CA) - Company offers IT and management consulting for contact centres and call centres.
Intervox Group
(US) - A management and technology consulting firm specializing in call center and customer relationship management.
IQ Consulting
(UK) - Management, call/contact centre, customer service and training consultancy.
ITES Alliance Advisory
(US) - Provides consulting to companies on matters such as call center outsourcing and off-shoring.
Kathy Sisk Enterprises
(US) - Specializing in training, consulting, recruiting and outsourcing for the call center industry.
Kramer & Associates
(US) - Call center consulting firm specializing in eBusiness integration, audits, CRM, consolidation, BPR, technology assessment, and start-up.
KSBA Homepage - Call Center Site Design Solutions
(US) - Architects, Planners, Interior Designers and Project Managers. Provide call center site design.
Lieber & Associates
(US) - Chicago-based consulting firm with focus on enhancing and integrating call centers in order to increase sales and improve customer service.
M&C Associates
(US) - Providing knowledge, experience, and counsel in support of call center services.
Maximum Network Solutions
(UK) - Call center consultancy offering statistical analysis and reporting, CTI/IVR integration, disaster recovery planning, technology tools assessment and call center design.
MRL Telnet
(US) - Performs planning, development, fulfillment and implementation for call center and operations oriented businesses.
NonZero Ltd
(UK) - Management consultancy who offer implementation of Cisco ICM solutions in call centres both in the UK and offshore.
NWServices, Inc.
(US) - Offering network-based call detail reporting to inbound call centers.
Oetting & Company
(US) - Consultants in call center and teleservices design and operations.
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