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Software Listings
Coordinated Systems, Inc.
Provides software for agent monitoring and call recording.
CosmoCom
Provider of all-IP, universal access contact center platforms, which enable service providers to offer hosted contact center applications. Supports multichannel interactions (telephone, Internet, message-based, wireless).
Custom Software Solutions
Developer of Khronos, a time and motion study software tool for use in incoming and outgoing call/contact centers and other industries.
Data Collection Resources
Offers monitoring and agent evaluation software.
Dial Connection, Inc.
Offers predictive dialing, telemarketing and call center software solutions.
Digisoft Computers
Vendor of scripting software for call centers.
Digivoice
Developers and implementers of complete contact center software solutions.
DTS Group
Provides voice, data and software solutions, and offers systems integration, workflow and CRM services.
e-talk Corporation
Offers call center and help desk software to aid monitoring and evaluation.
EchoPass
An application service provider offering web-based telephone and internet customer support services, including text chat, email and web call-backs.
Engage Technology
Specializes in Computer Telephony and E-Commerce solutions software.
Envision Telephony
Offers call recording and monitoring systems to meet the agent training, evaluation and survey needs of customer call centers.
eQuality
Provider of technological solutions software to store, identify, retrieve and analyze digitally recorded telephone or electronic customer communications.
Exorus Voice Website Communications
Provider of instant callback tools for CRM designed to improve customer loyalty.
FocalPoint
Call center wallboard software for supervisors and agents, broadcasting real-time call center statistics, custom messages and alerts.
Genesis Systems
Offers call accounting software, including telephone reporting, management and tracking for hotels, 911 call centers and general business.
Gryphon Networks
Provider of automated privacy compliance solutions software to help outbound telemarketing organizations to proactively comply with privacy requirements in the areas of Do-Not-Call (DNC), Do-Not-Mail (DNM) and call curfew laws.
Information Access Technology
Provides established predictive dialing and interactive communication software for the call center environment.
Inova Solutions
Provider of solutions for optimizing contact center performance through real-time data integration and visualization.
InVision Software AG
Offers workforce management software for customer contact centers.
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